There are occasions where parents/carers feel the need to make a complaint regarding the school. Our school aims to be fair, open and honest when dealing with any complaints. We give careful consideration to all complaints and deal with them as swiftly as possible. We treat all complaints seriously and respond to them quickly which often means they can be resolved at an early stage and without recourse to additional procedures. We aim to resolve any complaint through dialogue and mutual understanding and, were necessary, we put the interest of the child above all other issues. We provide sufficient opportunity for any complaint to be fully discussed, and then addressed.
The Welsh Government recommends that governing bodies establish a three stage procedure when dealing with complaints:
Stage A – complaint raised with (and resolved) by first recipient within the school. (class teacher)
Stage B – matter referred to headteacher for investigation, decision and resolution.
Stage C – matter referred to the governing body’s complaint committee for investigation, decision and resolution.
If you require further clarity about how to make a complaint please contact the school office.